N100m Suit Wahala: Etisalat Replies Comedian Julius Agwu

Telecommunication giant, Etisalat Nigeria, has reacted to Julius Agwu’s 7day ultimatum to the company that it should compensate him with the sum of N100 million or risk legal action over “alleged unlawful and unjustified blocking and/or swapping” of his Etisalat GSM phone number 08189555555.

Julius Agwu had, through his lawyer, Festus Keyamo, demanded N100m after his business line was blocked by Etisalat.

Julius said in a bid to solve his problem, he had visited Etisalat's Abuja office at Hilton to report the matter. 

He was attended to by one Miss Joan, who informed him that somebody had swapped his line.

Julius successfully answered the security questions put to him, his line was restored with no airtime balance.

But he was shocked when the line was blocked later on again. And even after his several meetings with Etisalat, they still failed to unblock his line the second time, causing him to lose some business opportunities.

Etisalat’s Public Relations Manager, Chineze Amanfo, while reacting to the allegation through an email sent to PMNews, stated that contrary to the reportage of the issue on the blogs and news sites, a SIM swap was performed on the said line after the requester provided the company’s customer care executives with necessary SIM replacement information, in accordance with laid down NCC regulations and process for SIM swap.

She added that the SIM replacement information includes security and personal requirements to the owner, which the requester provided before the swap was effected.

Subsequently, upon a report made at our office by Mr. Agwu that he is the owner of the line and did not authorize anyone to swap it, our customer care executives promptly restored the line as well as the airtime lost during the swap process. 

Etisalat Nigeria is currently carrying out an internal investigation into the SIM swap incident and will refer the matter to the appropriate agencies for further investigation as may be necessary. 

We wish to assure the general public that Etisalat Nigeria is committed to the protection of the rights of its subscribers and to continue to provide value adding services to its customers. 

We will spare no effort to unravel the circumstances surrounding the alleged unauthorized SIM swap while encouraging our customers and the general public to protect their personal information at all times,” she stated

Source: Laila's blog

I have lost jobs because of Etisalat: Julius Agwu

This is on of those issues that really should be treated. All them service providers and their acts. I used to think MTN was the best but it seems like Glo is the best now. Okay read Julius Agwu's story about Etisalat below...

“While I was in America to see my new baby, I suddenly realized that my Etisalat line was inactive. I couldn’t receive and make calls. I went to Etisalat office in Hilton to complain and to discover what the problem was. I was told someone asked the company to swap my line. I got very worried immediately and queried them. How could someone’s line get swapped without the authorization of the owner? Even as the owner of the line, I would issue an authorization letter to effect that. I was worried because I personally registered the line and I told them I want to know the staff that granted the request but they refused. It was however rectified that very day by one Miss Joan and I was able to make use of the line again momentarily, for that day only. I later made several calls to the customer care and till now, nothing has been done.
Due to their negligence, I have lost few jobs because that is the only line some clients could reach me on. Another painful aspect of it all is that the person broke into my credit card account and it was used in Rome and Milan. And as a matter of fact, I didn’t go to those places. I have to block the card because I have lost money.
The credit on the line was also transferred to the new line by the person who swapped it. There is a high level of impunity in this country and nobody cares. I’m crying out so that people can know how shameless and useless some brands can be. I will take this matter to the Nigeria Communications Commission (NCC) and National Human Rights Commission. I should be fully compensated because even till now, the problem has not been rectified."

Photos From Saka's Birthday Party

Hafiz Oyetoro popularly known as Saka is an actor and educationist.. The Etisalat brand ambassador who ported from MTN turned 50 last Monday and students of the Adeniran Ogunsanya College of Education where he lectures threw him a suprise party which was attended by top monarchs in Badagry as well as students. See Photos below